#Carbonite customer reviews zip file#
#Carbonite customer reviews pro#
#Carbonite customer reviews plus#

I note that I have wasted an hour of my life reading reviews of Carbonite online and all the negative reviews have a familiar tone. and subsequent emails to friends & family as a warning. Needless to say, a bill for USD975 from the computer guy.

#Carbonite customer reviews plus#

Needless to say, a bill for USD975 from the computer guy (all the calls to the USA) PLUS lack of help from Carbonite adds up to one thing - GOODBYE Carbonite. Carbonite customer services offers a service but just not for customers in need. Carbonite customer services offers a service but just not for customers in need. The IDrive Personal plan gives you a 5TB or 10TB storage limit at a price tag of 79.50 or 99.50 per year. Carbonite throttles the delivery speed (even though it says it doesn't) - we tried to get it quicker in several places btw. are called IDrive Personal, Team and Business, and they offer varying amounts of storage. Why? Well, Carbonite does not send out hard drives outside the USA. FIFTEEN days later - numerous telephone calls/emails to Carbonite and I received my SP4 back. We'd recommend it for those users who are after a simple cloud backup. I appointed a computer engineer to do the work for me as he has ultra-fast wired broadband. Carbonite has its strengths and its weaknesses, just like every other cloud storage solution out there. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind. and I thought that my fabulous Carbonite service would get me up & running in no time. 5 (91) 4 (44) 3 (17) 2 (3) 1 (8) Secondary Ratings.

#Carbonite customer reviews pro#

My new Surface Pro 4 crashed and I lost everything. I even roped friends & family into the service. So how much time do you have for this? Or you can just pay them $99 for them to ship you a hard drive with your files on it.AWFUL AWFUL - do not use outside the USA!ĭear Tim, Thank you for reaching out to me. Restore is broken, at Carbonite, and they won't fix it but they will happily spend your time on support calls to identify their bugs and find workarounds. And if it's still not working, we'll escalate to Tier 3 support.' So backup is working (? Maybe? How would anyone know?!). If you want to go folder by folder, looking through your files on their website to recover the important ones, and pick out the empty files to remove them from the list of files to be downloaded, you have more patience than me! Oh, and the rep stressed to me that although the Carbonite download function says it can handle up to 5000 files at once, 'smaller downloads are better!' 'Can't stress this enough, smaller downloads are better!' 'And if you have any ongoing problems with your downloads, please reply to my email and we'll spend the time to go through it and be sure that the website is working for you.

#Carbonite customer reviews zip file#

If you are trying to download a bunch of your files and some of them happen to be empty files, the downloaded ZIP file Carbonite gives you will be invalid. 17th February, and l have had a response to my review of 16th January saying that their team would be happy to help.

If you are trying to access your files from Windows to Mac or vice versa, you'll have to download them bit by bit, rather than all at once. Carbonite could improve by following up the cases - 02454677 023454338 02463265 02466023 02466022. I just spent a half hour on the phone with the Carbonite support rep. Which means it's really hard and painful to recover your files when you want them.